Public Offer: Educational and Informational Services

1.1. “Organizer” means NGO “HandS Lab” (full registered name: NON-GOVERNMENTAL ORGANIZATION “Human & Synthetic Lab”), EDRPOU code 46189265, registered office: Ukraine, 03035, Kyiv, 13 Vasylia Mytropolyta Lypkivskoho Street, email: [email protected].

1.2. “Offer” means this document, which is the Organizer’s proposal to conclude a contract for educational and informational services (the “Contract”) on the terms set out below.

1.3. “Services” means open lectures, webinars, workshops, speaker sessions, educational programs, community participation, and access to recordings and materials, whose terms are published on the pages “Educational outreach and events”, “Community”, “Programs”, and “Library”.

1.4. “Participant” means an individual who takes part in an event or program or receives access to materials. “Customer” means the person who pays for participation: the Participant or an organization that orders participation for its employees or members.

1.5. “Participation Terms” means the page of a program, event, or participation format and/or the Organizer’s written confirmation stating the format, the program contents, dates, language, price, participation period, and available materials.

1.6. “Acceptance” means full and unconditional agreement to the Offer in the manner set out in Section 3.

2.1. The Organizer provides the Services to the Participant, and the Customer pays their price if the Participation Terms provide for one.

2.2. The Offer does not apply to membership in the civic organization, donations, research, or access to digital services. They are governed by separate documents.

2.3. Paid community participation is an educational service. It does not mean joining the organization and does not grant governance rights.

2.4. Registration for a free event is an application to take part. The Organizer may decline registration in view of a limited number of seats or the intended audience of the event.

3.1. To take part, a person fills in the registration form or sends a request through the “Contact” page.

3.2. The Organizer confirms registration by email and states the Participation Terms.

3.3. Acceptance of the Offer is any of the following: confirmation of registration with a mark of agreement to the Offer; payment of an invoice under the Participation Terms; or the start of participation after registration is confirmed.

3.4. The Contract is concluded at the moment of Acceptance (Article 642 of the Civil Code of Ukraine). Electronic confirmations have legal force in accordance with the Law of Ukraine “On Electronic Commerce”.

3.5. Programs and the community are open to adults. Individual professional formats may have additional requirements, which are stated in the Participation Terms.

4.1. Unless expressly and duly stated otherwise, the Organizer’s programs and events are non-formal education and an exchange of knowledge.

4.2. Participation does not grant a professional qualification, continuing professional development points, or permission to practice, unless the Participation Terms expressly state it and an authorized body has confirmed it.

4.3. A certificate issued by the Organizer confirms only what it states (participation or completion of a program).

4.4. The Services are not psychotherapy, medical care, psychological counseling, or individual consultation unless this is arranged by a separate contract.

4.5. The Organizer does not guarantee a specific learning outcome for every Participant. Materials and events may use artificial intelligence models whose output can be inaccurate; the Participant checks it independently.

5.1. The format, program contents, dates, duration, language, participation terms, and information about recording are stated in the Participation Terms before registration opens.

5.2. The Organizer may change the speakers, the time, or the platform, notifying Participants without undue delay.

5.3. If an event or a program is cancelled or rescheduled by the Organizer and the Participant cannot take part on the new date, the Organizer refunds the price paid in full or in the part that corresponds to the unperformed part of the Services.

6.1. The full price of participation, the payment procedure, and the period for which payment grants the right to participate are stated before payment. If participation is free, this is stated in the Participation Terms.

6.2. Payments are made by bank transfer in accordance with the legislation of Ukraine and the details in the invoice.

6.3. No funds are charged automatically for a following period. Continuing participation requires separate confirmation by the Participant or the Customer.

6.4. The rights of a consumer under the Law of Ukraine “On Consumer Protection”, including the right to withdraw from a distance contract within the periods set by law, are not limited by this Offer. Additional refund terms, where they exist, are stated in the Participation Terms.

7.1. The Participant has the right to take part in an event or a program, to receive the materials provided by the Participation Terms, to ask questions, and to address the Organizer with questions about the Services.

7.2. The Participant undertakes to: treat speakers and other participants with respect; not make audio, video, or screen recordings without the Organizer’s permission; not distribute materials protected by copyright except as permitted by the Organizer; not give access to third parties; not disclose other participants’ personal stories; and not send real client stories, medical documents, or third-party data to general chats and forms.

7.3. The Organizer may warn a Participant, restrict their participation, or exclude them from an event or a program in case of breach of this Contract, the community rules, or the rights of others.

8.1. The rights to the materials of programs and events (presentations, methodologies, recordings, texts, visual elements) belong to the Organizer, speakers, or other rights holders. Materials are provided for personal educational use.

8.2. Distribution, reproduction, and reuse of materials are permitted only within the rights and licenses stated in the Participation Terms or with the written consent of the rights holder.

8.3. Recording of events and the processing of related data are described in the document “Data of Educational Programs and Events”. Participation with a camera, voice, or a personal story is not blanket permission for later publication.

8.4. The rights to the Participant’s own statements and materials remain with the Participant. The Participant grants the Organizer a limited license to use them within the event to the extent notified before it began.

9.1. The Organizer processes Participants’ personal data in accordance with the Privacy Notice and the document “Data of Educational Programs and Events” and, where applicable, Regulation (EU) 2016/679 (GDPR).

9.2. If participation is ordered by an organization, the organization does not automatically obtain rights to Participants’ personal statements. The organization may receive generalized, anonymized summaries if this was notified before the start.

10.1. For breach of the Contract the parties are liable in accordance with the legislation of Ukraine.

10.2. The Organizer is not liable for decisions made by the Participant on the basis of materials and Services, for the outcome of applying the acquired knowledge in professional practice, or for failures of networks and third-party platforms.

10.3. To the extent permitted by law, the Organizer’s liability is limited to actual damages and does not exceed the price of the Services that were paid for. This limitation does not apply in case of intent or where its application is prohibited by law, and it does not limit consumer rights.

11.1. The parties are released from liability for non-performance if it is caused by force majeure, including hostilities, martial law, air raid alerts, prolonged power or communication outages, and actions of public authorities.

11.2. A party affected by such circumstances notifies the other party without undue delay. In that case clause 5.3 applies.

12.1. The Contract is valid until participation ends within the period set by the Participation Terms.

12.2. The Organizer may change the Offer. A new edition takes effect on publication and, for Participants already registered, 14 days after notice of the changes, except changes that do not worsen their position.

12.3. A Participant may withdraw from participation at any time by notifying the Organizer in writing. Refunds are made in accordance with Sections 5 and 6.

13.1. Requests and claims are sent to [email protected]. A party responds to a claim within 30 calendar days.

13.2. Disputes are resolved through negotiations. If no agreement is reached, the dispute is heard by the court at the Organizer’s location, and disputes involving consumers are heard in the manner determined by consumer protection legislation.

13.3. The law of Ukraine applies to the Contract.

14.1. This document is made in Ukrainian. The English translation is provided for convenience; in case of discrepancies the Ukrainian text prevails.

14.2. The invalidity of an individual provision of the Contract does not entail the invalidity of the remaining provisions.

14.3. Organizer details: NGO “HandS Lab” (full registered name: NON-GOVERNMENTAL ORGANIZATION “Human & Synthetic Lab”), EDRPOU code 46189265, registered office: Ukraine, 03035, Kyiv, 13 Vasylia Mytropolyta Lypkivskoho Street, email: [email protected].